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Privacy Policy

  • We have established and implemented this Privacy Policy so that you can understand what information we, and companies that we work with, collect, use, and share, and how we use and protect the information we collect. This Privacy Policy also explains the choices you have concerning that collection, use, and sharing.
  • Effective Date
    • The effective date of this Privacy Policy is July 1, 2014.
  • Introduction
    • Our Services consist of our websites and their associated functionality, our applications and their associated functionality, our private and public APIs, and other TourReady software running on servers we control or downloaded to your device.
    • This policy applies to anyone who uses our Services.
    • By using our Services, you understand that we are providing a platform for you to post information about yourself, including contact information and employment history. In order to create a marketplace where crew and potential employers can find each other, some other users will be able to see this Personally Identifiable Information.
    • By using our Services, you consent to our collection, use, sharing, storage, deletion and disclosure of information relating to you as described in this Privacy Policy.
    • There are also separate Terms of Use that apply to your use of our Services. Please read them.
  • Information We Collect
    • Types of Information we collect
      • "Personally Identifiable Information" is information that someone could use to uniquely identify, contact, or locate you – such as your name, mobile phone number, or email address. We collect Personally Identifiable Information that you voluntarily provide to us.
      • You will probably also provide other sensitive information for use in your profile, such as your desired rate of pay.
      • We also collect or create data about your use of the Services that, if you are logged in, may be linked to your Personally Identifiable Information via your user account.
      • We also collect and create data and information that can not be linked to your Personally Identifiable Information without an unusual effort, if at all.
    • The following provides specifics about the information we collect and how we collect it.
      • Personally Identifiable Information that you explicitly provide to us
      • When you create an account, we will collect basic information such as your name, email address, user ID and password.
      • If you are using the “Get Hired” product, you will have to provide a significant amount of profile information, including Personally Identifiable Information. Much of it will be visible to registered users looking to hire crew.
      • We may ask you for permission to access other people’s Personally Identifiable Information via your social network contacts, email contacts, or address book contacts
      • When it is time to pay for your subscription, we will ask you for credit card and address information.
      • If you fill out a form for customer support, you might need to provide Personally Identifiable Information such as an email address or phone number.
      • If you sign up for additional services, such as newsletters, alerts, or notifications, you may need to provide additional Personally Identifiable Information to us.
      • If you sign up to receive text message alerts or information, you will provide your mobile phone number to us.
    • Other sensitive information that you provide to us
      • You may optionally provide us with a social network login as an alternative to our own login credentials.
      • If you purchase our optional verification product, we will require information about past employers and information sufficient for us to contact them.
    • Information you may not know that you give us
      • In order to improve our services, we use a number of internal and third party tools to track user activity on our sites or in our apps. This activity will not be obvious to you.
      • if you use the Services on a web browser or mobile app, we track user activity such as pages or screens visited, searches, saved jobs or job opportunities, work accepted or rejected, ratings of jobs or crew, communications with other subscribers, and virtually every other action you can perform using the Services in order to save your information between visits, monitor important metrics, and improve the site and apps.
      • Other information tracked includes any link you clicked to come to our site, pages you requested, files you downloaded, the date and time, your IP address, information about your computer or device, information about your browser, and more.
      • Our servers may record “API calls“ from your website browser or mobile application. This information may include your numeric Internet Protocol address, some form of user validation, search terms or other action being requested, and the date and time.
      • When visiting our websites, your browser may download small files called "cookies" that can allow us to track page visits from a single device. This tracking is anonymous and the cookies do not contain any personally identifiable information. Most web browsers automatically accept cookies, but you may choose to change your browser to block cookies or to notify you when you are sent a cookie. If your browser does not accept cookies, you may not be able to use some features of our Services. Note that third parties who display information using our Services, such as advertisers, may place their own cookies on your computer. Those cookies are controlled by those third parties and are not covered by our Privacy Policy.
      • Third parties who display information via our Services, such as advertisers on our websites, may place their own cookies on your computer. Those cookies are controlled by those third parties and are not covered by our Privacy Policy.
      • Our sites may have images or small “pixel tags” on webpages that allow us to gather data such as IP address of the device viewing the webpage, time spent viewing the page, and other similar data.
      • Links on our Sites may be in a format that allows us to count how many times a particular link has been followed.
      • We may access, collect, monitor, store on your device, and/or remotely store one or more "device identifiers" that are associated with your mobile device, such as a tablet or phone. Device identifiers uniquely identify your mobile device and may be data stored in connection with the hardware, data stored in connection with the device's operating system or other software, or data we send to the device.
      • If you send us an email, we will see your email address. Emails that we send to you may include pixel tags to track whether they have been opened and links in those emails may include codes that enable us to track how many times they were clicked.
  • We use the above information to:
    • Create and verify your account
    • Enable you to use the Services
      • allow you to log in
      • allow you to create a profile (or tour)
      • allow you to communicate with potential crew or potential employers, and for those people to communicate with you
      • allow us to communicate important information, such as job offers, to you
    • Monitor and improve the user experience
      • speed login using your saved user ID and / or your social network login
      • restore saved preferences and otherwise personalize your experience based on your previous visits
      • identify new or repeat visitors
      • identify and solve technical problems or customer service issues
      • help us understand how our visitors use the Services and to improve the user experience
    • Collect payment for your subscription, and offer credits where earned
    • Help you invite more potential users using our referral program
    • Understand where our traffic comes from and goes to, and evaluate the effectiveness of our marketing programs
    • Communicate with you
      • help and information — for instance, to email you if your password is changed
      • resolve your customer support issues
      • provide additional information about the service, such as an email newsletter
    • Potentially serve advertising or other content which we think might interest you
  • Sharing of your Personally Identifiable Information with Third Parties
    • We do not share your Personally Identifiable Information with third parties (i.e., neither you nor us) except in the circumstances described below. We expect these third parties to use commercially reasonable confidentiality and security measures and to implement their own privacy policies; however, we are not responsible for their collection and use of your Personally Identifiable Information. You should refer to the privacy policies and statements of those other companies or contact them directly to obtain information regarding their information collection, use and disclosure policies.
    • Sharing with other users of the Services
      • In order to match you with prospective crew or employers. some of your Personally Identifiable Information may show up in their search results, favorites, history, or other features of the Services. They can see some of your information — for instance (but not limited to) your name, city of residence, and contact information — and you may be able to see theirs. You can control some of what they see in your settings.
      • We may provide a way for other subscribers to contact you via email, text, or voice, and that may include – with your permission – revealing your email address or phone number they can use their own email service or phone to contact you.
    • Sharing with Third Parties So We Can Provide the Services
      • If you optionally log in to the Service using credentials from third party social network such as LinkedIn, we encrypt and transmit that login to them in order to validate it.
      • In order to perform our optional employment verification process, we may need to share some of your Personally Identifiable Information with former employers that you listed on your profile.
      • If you participate in our referral program and provide us with the email addresses of associates who might want to subscribe to the Services, we may use your name in our introductory email to them.
      • In order to set up or modify your credit or debit card payments, we will securely transmit your name and address along with your credit card information to our payment processor.
      • We manage our customer support on a third party platform, and support tickets and associated emails will include at least your email address as well as any other information you might provide in order to help us resolve the problem.
    • Sharing with Third Party Email Services
      • All emails to TourReady.com, and most emails from us, are processed by our email service provider, who will have access to your email address.
      • We use a third party to send transactional emails (for instance, if your credit card expired), and we pass your email address to them when necessary to send you a message.
      • If we send you newsletters or similar information, we provide your email address to our external email management and delivery service.
      • If you opt to receive promotional messages from our marketing partners, we will share your email address with them.
    • Sharing With Third Party Text Messaging Services
      • If we send you a transactional text alert — for instance, to notify you of a job offer — we transmit your mobile phone number to our third party text messaging service. In turn, the message and your phone number are passed to one or more “aggregators” and to your mobile phone carrier.
    • Sharing with Mobile Notifications Services
      • We anticipate that we will send notifications to your mobile device if you have our app installed, even if you are not currently using it. As with all such notifications, for this to work, both the notification provider – such as Apple – and TourReady will have some way to uniquely identify your account and your mobile device.
    • Sharing With Third Party Analytics Services
      • Different internal and external analytics tools and services may track your visits and activity on the Service by using your IP address, cookies, or other technology to distinguish one user from another. While this is not currently linked to your user account or profile, it is possible that in the future we might link this activity information to information in your profile – such as city of residence and your job – and this combination of information could be sufficient to personally identify you. In the future we might use your activity — or lack thereof — to trigger certain events. For instance, if you have not logged in for a certain period of time, we might use an outside service to send you an update about what you have missed. This might result in some of your Personally Identifiable Information, such as your email address, being transmitted to the third party analytics company.
    • Responding to legal requests, and preventing harm
      • Notwithstanding anything else in this Privacy Policy, we may preserve or disclose your Personally Identifiable Information if we reasonably believe that it is necessary:
        • to prevent or investigate fraud
        • to prevent, detect, or investigate security or technical issues
        • to prevent, detect, or investigate potential violations of our Terms of Use
        • to protect the safety, rights or property of TourReady or any other person or entity.
        • to comply with a law, rule, or regulation
        • to comply with a lawful request by a law enforcement, legal, or government agency. Examples include court orders or subpoenas. This in no way limits your legal recourses against any such request to disclose your information.
    • Asset transfers
      • Changes in our business may result in a merger, acquisition or other transaction involving the sale of some or all of our assets, including the Personally Identifiable Information we collected from you through your use of the Services. If we, or substantially all of our assets, are acquired, customer information will almost certainly be one of the assets transferred to the acquirer.
  • Your Anonymized or Aggregate Information with Third Parties
    • We may share or disclose your non-private, aggregated or otherwise non-Personally Identifiable Information after we have removed any private Personally Identifiable Information (such as your name or contact information) or information sufficient to uniquely identify you. This anonymous or aggregate information may include, for example, trends, preferences, and other collective characteristics of our users.
  • Transferring, Storing, and Protecting Your Information
    • By using the Services, you acknowledge and agree that your information may be transferred, processed and stored in the United States or other countries where we or our Service Providers operate, and the laws governing data collection and use in those countries, including the U.S., may not provide the same level of data protection as the laws in your home jurisdiction(s).
    • We take commercially reasonable measures to protect against unauthorized access, use, alteration, or deletion of your information. Information in transit from your browser or application to our servers is encrypted. The information that you provide to us is stored on servers which are located in secured collocation facilities with restricted physical and network access. Our hardware, applications, databases, and networks are protected by protocols and procedures designed to ensure the security of the information they contain. We restrict access to information under our control to our employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the Services, all of whom are bound by agreements requiring them to keep all our data, including Personally Identifiable Information, confidential. The consequences of a breach of this confidentiality obligation may include termination and criminal prosecution.
    • Although not explicitly “shared,” all information passing between you and us travels through the public internet, which consists of your internet service provider, our internet service providers, telecommunications carriers, hosting and colocation companies, content delivery networks, and other parties.
      • Some of these organizations may have their own independent access to information about you.
      • That traffic is encrypted using industry-standard methods but could be visible to an entity, such as a government agency, with sufficiently powerful tools.
      • Once we receive a transmission from you, we will endeavor to maintain its security on our systems and those of our service providers. However, we can not protect user information all along the multi-party delivery chain. No server, computer or communications network or system, or data transmission over the Internet, can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or or access via the Services. We can not guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. You acknowledge and agree that you provide such information and engage in such transmissions at your own risk.
  • Your Choices About Your Account Information and Profile
    • We provide you with tools to access and modify the Personally Identifiable Information that you provide to us.
    • You may deactivate your account. Once deactivated, information associated with your account is no longer visible to other subscribers to the Services; however, it is still visible to our staff, contractors, and agents. After a predetermined time, most of the information associated with your account, such as your profile, will be deleted. Some basic information, such as your user ID and password, may remain.
  • Children’s Privacy
    • Our Services are directed at adults of working age, and we do not knowingly collect Personally Identifiable Information from any child under 13. If you become aware that a child under the age of 13 has provided us with their Personally Identifiable Information, please contact us and we will remove the information and delete the account.
  • Scope of This Privacy Policy
    • This Privacy Policy is only applicable to TourReady’s Services and not to any other website, application, or service, even if you access it via our Services.
    • Information that you choose to share publicly, such as in a screen shot including some of your Personally Identifiable Information, is outside the scope of this Privacy Policy.
  • Resolving Disputes
    • Any dispute or claim involving this Privacy Policy shall be resolved using the mechanisms described in the Terms of Use.
  • Changes to This Privacy Policy
    • This Privacy Policy is effective as of the date set forth at the top of this page.
    • We reserve the right, at any time, to add to, change, update or modify this Privacy Policy by updating the Privacy Policy at www.TourReady.com. We will provide no other notice to you. Any such change, update or modification will be effective immediately upon posting the revised Privacy Policy. It is your responsibility to review the Privacy Policy from time to time to ensure that you continue to agree with all of its terms.
  • How to contact us
    • If you have any questions about our this Privacy Policy, please email us at legal.privacy@TourReady.com.